FAQs

1. At what age should grooming start?
We start taking puppies from about 12 weeks of age, or after their second round of vaccinations. It is recommended to start grooming training early, beginning with shorter, less demanding sessions. Grooming also provides young puppies with an excellent opportunity for all important socialisation.

2. Is there anything I can do to prepare my dog for their first grooming session?
The more handling a puppy gets, the better. Try to brush or comb your pet regularly at home. Stroking, massaging and playing with your puppy's paws will endear you to your groomer forever as nail clipping is infinitely easier if they are already used to their paws being held and handled.

3. Do you sedate the dogs?
We prefer to groom dogs without any sedation. Our handling technique is such that we find sedation is very rarely necessary. We let the dogs dictate the pace of their grooming session, taking it very slowly and carefully with as many stops and rest breaks as the dog desires. This approach helps produce a higher standard of end result, but more importantly, it ensures the grooming process is pleasant for the dog. We aim to please both the two legged and four legged clients at each visit.

4. How long does it take?
It’s difficult to know in advance how long a grooming session will take.
It depends on what the cutomer would like done with the dog, the condition of the dogs coat to begin with and how cooperative the dog is feeling on the day (please see answer to FAQ 3, above). This is why we ask you to leave your dog with us and call you when they’re done.

5. Is there anything I need to bring or do?
All you really need to bring is your dog on a secure collar or harness and lead. Please do not bring toys, food or bedding as these often cause arguments and in the case of beds and toys, we cannot guarentee that they won’t be damaged by another dog! We do ask that you give your dog a chance to toilet before checking in. A decent walk beforehand is also helpful, as it makes the dog much more relaxed and manageable for their groom.

6. How often should I groom my dog?
This varies greatly depending on breed, lifestyle, how long their hair is kept and how much between visits maintenance the owner is prepared to do at home. However, as a rough guide;

  • short haired dogs should be washed at least once a month.
  • Long hair dogs which require clipping should be clipped every 4-6 weeks, with a between clips visit for a ‘wash & tidy’ every 2-3 weeks, to maintain the condition of the coat.

No dogs should be washed more than once a week.

7. What products do you use?
We use a selection of premium shampoos, conditioners and colognes, all of which are PH neutral, soap and sulphate free. Clients are welcome to bring their own favourite products if preferred.